How can we help?

Support for every Smobile Factory app. Check the common questions below, or send us a message and we’ll get back to you by email.

Common questions

These apply to all of our apps.

How do I cancel or change a subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose the app. Deleting an app doesn’t cancel its subscription.

How do I get a refund?

Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in with your Apple Account, find the purchase and choose Request a refund.

I bought something but it isn’t unlocked.

Open the app’s upgrade or settings screen and tap Restore Purchases, using the same Apple Account you bought with. If it still doesn’t work, send us a message below with the app name.

How do I delete my account and data?

In apps with accounts, go to the app’s Settings and choose Delete Account. It removes your account and the data stored on our servers. Apps without accounts keep your data on your device; deleting the app removes it.

How do I report a problem from inside an app?

Most of our apps have Report a problem or Send feedback in Settings. Reports sent from the app include the app version and device, which helps us fix things faster.

How is my data used?

Each app’s privacy policy explains exactly what it collects and why. You’ll find them under each app below. We don’t sell your data.